Nio is a production-grade voice and chat AI that handles inbound support, outbound sales, lead qualification, appointment booking, and 24/7 service — across phone, WhatsApp, and web. Sub-800ms response. 18 languages. Human-grade tone.
Customers don't think in channels. Why should your AI? Nio is one brain across phone, WhatsApp, web chat, SMS, and email — with full conversation memory between them.
Inbound & outbound calls in 18 languages. PSTN, SIP, and cloud carriers. Plug into your existing IVR or replace it.
Official Business API. Rich messaging, buttons, lists, catalog, payments. Verified green-tick onboarding.
Drop-in widget for any site. 12kb gzipped. Customizable, white-label, conversation hand-off to live agent in one click.
For markets where WhatsApp adoption is patchy or compliance demands SMS. Unified inbox across all channels.
Inbound lead → Nio calls in 30 seconds → qualifies budget, intent, timeline → routes warm lead to sales team. 3.2x faster lead-to-conversion.
Order tracking, returns, FAQs, account questions — resolved on the first message. Escalates to humans only when context demands.
Doctor visits, salon slots, test drives, demos — Nio checks calendars, holds slots, sends reminders, manages reschedules.
Overdue accounts handled with empathy, not aggression. Identifies hardship, offers EMI, escalates fraud — all RBI-compliant.
Cart abandoned? Trial ending? Subscription paused? Nio runs personalized win-back conversations across WhatsApp + voice.
Post-purchase, post-service, post-delivery — voice or chat surveys with 5x higher response than SMS. Sentiment captured live.
Nio is trained on millions of hours of regional speech — accents, code-mixing, slang. Hindi-English mix? Tamil-English mix? It handles them like a native rep.
Real-time voice inference on optimized infrastructure. No awkward "uhh" pauses. Cuts in mid-thought just like humans.
Trained on your docs, FAQs, product catalog, policies. Won't hallucinate. Will say "I don't know — let me get someone."
Detects frustration, complexity, or escalation triggers — passes to a human with full context. No "what's your name again?"
Salesforce, HubSpot, Zoho, Freshdesk, Zendesk, Shopify, Razorpay, Stripe, Calendly, Google Sheets, your homegrown API.
SOC 2 Type II in progress, ISO 27001 ready, DPDP-compliant, India data residency. PII masking. Audit logs everywhere.
Every conversation scored: intent, sentiment, resolution, conversion. Funnel views. Coachable insights weekly.
The fastest way to evaluate a voice agent is to call one. Nio is live — answer in any language, ask any question.